harwood hood run away

[shannon79malibu]

hi guys just won't to tell everybody about the fell i got from harwood ,today when i called and ask about if the would do anything about the hood.I bought it less than a year ago and it came delaminated , they told me good luck and i didn't really fell good about it. hear are some of the pics of my car it is the white malibu at the bottom with me pointing to the hood . hope this make someone not buy there stuff.
http://www.carjunkietv.com/forum/ind...?topic=6110.30

[fahrenschnell]

That is messed up.....I think maybe you need to talk to someone else at Harwood. If you make a big enough stink with a person high enough up it is amazing the difference in response you will get.

Good Luck.

Seth

[Brian Lohnes]

So you're saying it's not supposed to look like that? he he.

Why not e-mail them some photos to show them how horrific this thing looks and let them know about the car being in Hot Rod, etc. If they don't stand behind their product when it fails that bad, it's not a smart move in this economy.

Brian

[JOES66FURY]

thats bull...at least they could give you a good deal on a new hood...

[fahrenschnell]

thats bull...at least they could give you a good deal on a new hood...

The only good deal in this situation is a FREE replacement....That was just shoddy manufacturing.

IMHO.

Seth

[JOES66FURY]

thats bull...at least they could give you a good deal on a new hood...

The only good deal in this situation is a FREE replacement....That was just shoddy manufacturing.

IMHO.

Seth

I agree with you, but I was saying at a minimum.... they should replace it but........crappy manufacturing to be sure

[Eliteman76]

I forget the outfit that makes fiberglass panels for the 73-76 Torino crowd, and I've heard of similar issues occasionally from guys on like 70-71 Torino body panels.
I don't know pesonally however...I always took them as being a first line brand, and not junk from the local racers point of view.

I'd call back, don't act bent and irrate, simply ask for someone in management, calmly explain the situation, back up your story with properly detailed information, pictures, and be civil.
I've discovered it's alot easier to remain civil about stuff, instead of yelling a screaming {although at times it's the first impulse}

[Ron Ward]

I forget the outfit that makes fiberglass panels for the 73-76 Torino crowd, and I've heard of similar issues occasionally from guys on like 70-71 Torino body panels.
I don't know pesonally however...I always took them as being a first line brand, and not junk from the local racers point of view.

I'd call back, don't act bent and irrate, simply ask for someone in management, calmly explain the situation, back up your story with properly detailed information, pictures, and be civil.
I've discovered it's alot easier to remain civil about stuff, instead of yelling a screaming {although at times it's the first impulse}

And if that doesn't work, ask them to send you an envelope full of HARWOOD contingency decals and slather them all over that poor excuse for a hood and let EVERYONE know who built it and then would not stand behind their work.



Ron

[malc]

It beggars belief that a company would tell a dissatisfied customer to go take a jump.
They should be bending over backwards to make sure they give the best as hotrodders are
a sensitive bunch to adverse feedback, take BG carbs for example and the bad mothing that goes around for them.
Was the hood bought direct from Harwood or did you get it from a dealer ?
If it came from a dealer maybe he could get something done having more clout with Harwood.

I just looked at the Harwood website, no e mail contact there.

[dieselgeek]

I forget the outfit that makes fiberglass panels for the 73-76 Torino crowd, and I've heard of similar issues occasionally from guys on like 70-71 Torino body panels.
I don't know pesonally however...I always took them as being a first line brand, and not junk from the local racers point of view.

I'd call back, don't act bent and irrate, simply ask for someone in management, calmly explain the situation, back up your story with properly detailed information, pictures, and be civil.
I've discovered it's alot easier to remain civil about stuff, instead of yelling a screaming {although at times it's the first impulse}

And if that doesn't work, ask them to send you an envelope full of HARWOOD contingency decals and slather them all over that poor excuse for a hood and let EVERYONE know who built it and then would not stand behind their work.



Ron

god I love how this guy thinks - that's an awesome idea. hahahah