Damage 3.25

[SuperBuickGuy]

What aftermarket lockers are available?

Jeff - even if they tore it apart and found the clutches burned - so what? I've complained about the rear diff, especially, it's seeming monotraction since I got the car. Reminder - I bought this used with the extra special warranty... I was interested in the warranty mostly because I figured if there were problems it wouldn't be my problem.

the other cool bit - they're extending the warranty for another year.

[JeffMcKC]

I explained that whats a weak posi at Ford and I am sure GM is the same they have a spec, just because one tire spins and the other does not does not mean there is a issue Fords Break away on a F150 was 40 lbs. Warrantys dont cover wear, if the posi plates are worn out from someone doing burnouts with one tire or stuck in the snow its wear not Warranty. Plates chatter on a ford because of fluid also not a problem with the posi.

Repairing anything,,,, is about finding the cause of failure.

[SuperBuickGuy]

Performed Road test and verified thee is a shudder in the rear need to replace differential see PIP 3387D Differential carrier is not serviceable will need to replace differential unit spoke with parts department and there are no parts and no complete unit available for replacement.

So I'm confused, Jeff, I'll quote myself who was directly quoting the service paperwork - note the "road test" the "PIP 3387"
Both of those items say that the shop did exactly what you're saying.... so you must be saying something else and I'm just not getting it.

from my understanding the PIP 3387 is a service bulletin that lists criteria that the tech has to follow - check the box - and if all the boxes are checked, then the next step is get a new differential.

I'm not sure whether I mentioned it - but their first step was to try to find parts; and they couldn't find parts to fix it (GM parts)

I presume that one of those steps would be "customer complains that rear locking differential is not engaging." But it might be "noise reported in rear differential" which was also told to the tech.

but I could simply say what a customer is entitled to say - "it's broke" and "fix it."

my sarcastic response to finding the cause of the failure - is the dealership bought a car and didn't give it the thorough inspect that GM requires for a certified used car... or the GM cert used car is simply a gimick and they roll the dice with the cars they warranty under that program.... in any case, I'm invoking the customer's right to "fix it."

As for cause - If GM finds the fault of the differential is planetary alignment with the moon rising in venus - I still don't care because my car is "fixed."

Now - all that said, presuming authorization (which I think is already gained), 1320gforce will know what the problem(s) were when they rebuild it. Maybe the ethyl guy can find out from them what's wrong.....

here's another interesting tidbit. there are no carriers available to rebuild - I can only think of a couple reasons why that would be: they break often and with no new production are rare; all of them are on the road; they never break.... problem with that last one is this same company wouldn't invest in the tooling to build ford 9" cases if that were true (be like building a better new, improved 14 bolt.... why? they just don't easily break and there's a zillion of them out there).

[JeffMcKC]

So I'm confused, Jeff, I'll quote myself who was directly quoting the service paperwork - note the "road test" the "PIP 3387"
Both of those items say that the shop did exactly what you're saying.... so you must be saying something else and I'm just not getting it.

from my understanding the PIP 3387 is a service bulletin that lists criteria that the tech has to follow - check the box - and if all the boxes are checked, then the next step is get a new differential.

I'm not sure whether I mentioned it - but their first step was to try to find parts; and they couldn't find parts to fix it (GM parts)

I presume that one of those steps would be "customer complains that rear locking differential is not engaging." But it might be "noise reported in rear differential" which was also told to the tech.

but I could simply say what a customer is entitled to say - "it's broke" and "fix it."

my sarcastic response to finding the cause of the failure - is the dealership bought a car and didn't give it the thorough inspect that GM requires for a certified used car... or the GM cert used car is simply a gimick and they roll the dice with the cars they warranty under that program.... in any case, I'm invoking the customer's right to "fix it."

As for cause - If GM finds the fault of the differential is planetary alignment with the moon rising in venus - I still don't care because my car is "fixed."

Now - all that said, presuming authorization (which I think is already gained), 1320gforce will know what the problem(s) were when they rebuild it. Maybe the ethyl guy can find out from them what's wrong.....

here's another interesting tidbit. there are no carriers available to rebuild - I can only think of a couple reasons why that would be: they break often and with no new production are rare; all of them are on the road; they never break.... problem with that last one is this same company wouldn't invest in the tooling to build ford 9" cases if that were true (be like building a better new, improved 14 bolt.... why? they just don't easily break and there's a zillion of them out there).

We can talk in circles all you want, this may be the issue your having getting the car fixed. I will speak louder

There is no "I could simply say what a customer is entitled to say - "it's broke" and "fix it."
Under Extended Warranty, there is no PIP 3387 Warranty. The fact is you or they have not given a cause of failure yet. but if it was due to "WEAR" you will find you have no warranty for wear, it does not cover your worn out oil or brakes, the fact it was "Weak" when you bought it means you abused it, if they had done their job and checked break away TQ and found it low, it should have been fixed, if it was not, it would be on you if the plates cam back worn. The fact that you’re a parts replacer guy that thinks he knows more than they do, and they don’t seem to be any different than a part replacer is why your having issues with everything you seem to touch. Auto Hack is very accurate.

Sarcasm cuts when there is truth in it thats the knife, stick to tearing cars up you seem to be best suited to that and not fixing them. I have seen plenty of guys like you in over 35 years of the car repair world. Your frustrated because you can tell the dealer what to do, you dont have a dog to kick because he ran away so you come hear looking for a friend to cry to. I ask once again. Why is this Tech? I see no Tech to it, no reason it slips no reason for the noise, nothing other than I want a part thrown at it.

If your power window does not go up and there is a "PIP" on it for a window motor, they order it because you say there is a "PIP" it comes in you take a day off work, bring your car in, wait for 5 hrs, they come back and say " The PIP did not fix it but we found one on the switch too we will order it, come in Friday, you take off work again they tear the door panel off for a second time, (third we know you have looked or your buddie has) and the buttons have torn thru that hold it on its scratched the paint where he used his screw driver other than a panel tool taped up, he puts the switch in damn it still does not work! The dealer cant fix my car! I have lost work! My cars torn up! SO you Find the root cause of the issue by looking before throwing parts at it!!!

The "Tech" non parts changer gets the trouble shooting flow chart, under power window inop, it says check power fuse #7 if it is blown replace. The "Tech" replaces the fuse because your window was iced up and you did not take the time to clear it because if it breaks its under warranty.

Cause of failure is huge, if a hose is "blown" and leaking coolant and it warps the head, do you fix the head an let it go with the same hose? No but hoses dont normaly just blow, so was it a bad clamp, no, was it the core support rubbing on it that made the cut, YES, now you repair the rub and the NEW hose will last. Saving you a head gasket next time.

If you do not find the cause of failure in jobs you have not REPAIRED it.

At this point dont worry, I am done, delt plenty of times with guys like you, you dont need real help, its all about the Drama. Good Luck

[TC]

"Cause of failure" is for some shady shop that doesn't take care of their customers.......A warranty is a warranty if it covers failure, it doesn't matter how it failed, it failed........The guy that rebuilt my rear end asked if I autocrossed the car, I don't, but he said the wear on the parts in the rear end looked like I did, I said that is just the way I drive............

[SuperBuickGuy]

I get Jeff's point - I guess I need to say it clearer. I don't know what the cause is (and here's where Jeff has a problem) I don't really care because I don't have to fix it.

But Jeff is right - they need to find the cause - when I bought the car the transmission had to be rebuilt because 2nd gear was chipped and the syncos (at least two of them) were bad. The dealership believed that they had found the problem. Guess what - the transmission is doing the same thing again in less than 12k miles... so they didn't find the root cause. I am concerned about why the rear is needing to be replaced because they're rebuilding the differential - if the problem is the case, then this will be just like the transmission.

And for the haters - the car is driven normally, I don't beat on cars, and the car is not raced.

Last I checked, this was the tech section where questions can be raised... if that's drama, so be it. My biggest issue with techs and service managers is they listen to the first sentence and jump to their answer. Sometimes the information they need is in the 2nd, 3rd or 4th sentence - or not even in the next statements (which means they need to ask the questions); then they get upset because they didn't hear the information - which is kind of funny if you're observing it from the outside, not so much when you have to take the car in 3 or 4 times for the same issue. Hmm.. epiphany, record the problem, write it down, then replay the statement to the tech starting with the 2nd sentence....

[Mater]

and becuase they have not given an issue makes me wounder if they actualy found any thing at all and are just trying to get you to leave sot he warrenty can expire the nixt time the cuase has the new rear end fail


do you have an option of taking the car to a differant shop? or is the warrenty only valid at that one shop?

if you can take it to a differant shop i would to get a second opion becuase it sounds like that shop has no clue what they are doing


like jeff saod they should follow a flow chart to find the issue and then wirte down the issue on the repair order before the customer signs off on it. at least that is how things work at my job

[SuperBuickGuy]

It's a GM Certified warranty (from GM), so it's good at whatever shop I take it to.

Eventually they do fix the problem, and they could demonstrate the problem to the most skeptical of people (after they fix the problem).

I don't know about hoping it expires - as GM is extending the warranty for at least another 12 months, 12k miles; that fact, like my current occupation is on a need-to-know basis and I don't think they need to know

It's important to note this - I've not complained about an issue that eventually they've found and fixed... it's just the 4 or so times it takes to get the issue fixed that bugs me.

In the end, I do think they seek the simplest explanation - and no matter how pissy Jeff gets, what he's suggesting is my frustration because they stop at the simple explanation - so when I have to come back again and again and again, it irritates everyone involved.

Problem is, given my track record of diagnosis, you'd figure they'd have given up trying to prove me wrong and would spend their time trying to figure out what is wrong with the car.... I still think they think I've caused the damage - which is 100% wrong, but how to you prove a negative? You'd hope that eventually they'd come to the 1st sentence in this paragraph, but it seems that they just redouble their efforts to prove me wrong.... at least I don't gloat, maybe that's what it would take to finally get them on the same team? I dunno, but I'm not going there...

[Mater]

still would nto hurt to get a second look form a diffrent shop

but hey i gues they like come backs. me personaly come backs suck

[SuperBuickGuy]

update - waiting on a seal to come from Australia. Remind me again, what was I thinking to buy an import?

[Bob Holmes]

Plenty of seals on the Pacific Coast of the US, why do they have to import one from Oz. Maybe their seals have better diagnostic skills than our seals.

[SuperBuickGuy]

yes, but California feeds their seals to the sharks (and are an endangered species) so perhaps they need to import seals from a country who couldn't care less about seals?

maybe the differential rotates backwards?

perhaps they need to be properly polarized in Australia after they've been manufactured in China?

maybe it's just me wanting more evidence I need a new ZL1 Camaro or (dare I say it) Corvette. I certainly have enough hawaiian shirts, am old enough, and have an ever higher forehead...

[Bob Holmes]

But...do you have the gold chains and chest hair.

[SuperBuickGuy]

But...do you have the gold chains and chest hair.

umm, yes, but I'm slightly disturbed that you're asking.

[milner351]

Hey not EVERYONE that has a corvette is a jackwagon.... just MOST!

HA!