A good deal on tirerack becomes an awful deal as soon as you need to send something back. From now on I'll pay more and shop locally. Really though it's going to suck for them since im in IT and on the Internet alllllll day long....... Thanks for the thread I feel better.
If you care what happened... I ordered two pirellis for the f150. They showed up w/o the white letters I ordered so I call. 1st customer no service lady was like, "well you got what you ordered." Perturbed, I logged onto my account and noticed a discrepancy. The picture is white letter tires! But oh, my bad, it says Blackwell in tHe descripTion. So I call back.... This time I get a much nicer lady and I explain the way the website is setup causes confusion and I suggested big red letters that say THE PICTURE IS WRONG etc... She actually logs onto the site and agrees with my assessment of the discrepancy. She asks if I want to send the tires back and I say no.... I say I can just have the other two turned around to have all blackwalls, but a 10off or something would be nice...
She can't do this but again insists I send them back saying she'll pay the shipping and UPS will even pick them up. Well what's the harm? I agree and order two white letters this time. Then I feel great about how awesome tire rack is and how smart I am for choosing them to do my business.
Then I notice the charges today. Not only did the screw me on the shipping promise they double charged me shipping on my new order. To end this I got tHe double charge back but they refuse to honor the prior arrangement. In other words all in all I was charged 175 in shipping for two freaking tires!
Moral of the story.. Shop locally if you can and avoid the tire racket.